Microsoft Sales Copilot, Dynamics 365 Customer Insights, and cloud migration reshape the future of business - Microsoft Dynamics 365 Blog
In a rapidly evolving business landscape, staying competitive means adapting to AI-driven innovations that empower sellers to work smarter. This blog discusses how Microsoft is integrating these solutions to transform sales and customer experiences. See how these tools can help your business stay ahead and reach out to Plaza Dynamics for personalized support on deploying AI-driven solutions in your sales strategy.
What is Microsoft Sales Copilot?
Microsoft Sales Copilot is a role-based tool designed to assist sellers in increasing productivity and personalizing customer interactions. It integrates with platforms like Outlook, Microsoft Teams, and Dynamics 365 Sales, as well as other CRM systems like Salesforce. By automating CRM tasks and providing AI-powered insights, it helps sellers prepare for meetings and follow up with customers effectively. Early feedback indicates that 85% of surveyed sellers report completing tasks faster with Sales Copilot.
How does Dynamics 365 Customer Insights enhance customer experiences?
Dynamics 365 Customer Insights combines customer data platform and journey orchestration capabilities to help organizations deliver personalized customer experiences. It provides a 360-degree view of customer profiles and interactions, enabling sellers and service agents to respond effectively to customer needs. New features include the ability to style marketing materials using natural language and orchestrate relevant customer journeys, which can lead to improved customer satisfaction and sales.
What is the AIM program for cloud migration?
The AIM (Accelerate, Innovate, Move) program is designed to help businesses transition from on-premises solutions to cloud-based Microsoft Dynamics 365 applications. It offers tailored assessments to understand the business value and steps needed for migration, along with expert guidance from FastTrack and certified partners. This program aims to reduce costs, enhance agility, and support innovation, making it easier for organizations to adopt AI-powered technologies.
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Microsoft Sales Copilot, Dynamics 365 Customer Insights, and cloud migration reshape the future of business - Microsoft Dynamics 365 Blog
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